Categories
Awareness

FOUR MILLION NEW BOOKS A YEAR: Write Reviews to Help People Pick What to Read

advice

Reviews help customers make good purchasing decisions. As the author of a dwarfism memoir trilogy, I am especially interested in book reviews and the designation of May 3 as “Write a Review Day.” Even though the day was founded to help the travel industry recover after the COVID-19 pandemic, it doubles as a guidepost for readers choosing among the four million or so new books published annually in the United States.

This is an opportune time for me to thank readers who wrote a review of my book, “ALWAYS AN ADVOCATE: Champions of Change for People with Dwarfism and Disabilities.” Maybe this sampling of book review excerpts will help you decide to read the book:

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Angela writes as if she were a close friend sharing her story over a cup of tea—infusing humor and anecdotes. . . Always an Advocate doesn’t sugar coat the work needed in accomplishing great change, or the turmoil of politics that can exist . . ., but it does show us that it is possible. . . Angela’s work speaks to me like few books have.
~ Juliana (September 24, 2021)

 “Angela does a magnificent job bringing you into this story. . . It’s unique, unheard, and untold. . . Must read!”
~ Clinton (September 24, 2021)

I was pleased to get a copy of Always an Advocate by activist and lawyer Angela Van Etten. . . Drawing on her own personal experiences, alongside Robert, Angela demonstrates that the fight for equality for disabled people is not easy. I would definitely recommend this book to anyone interested in disability advocacy.”
~ Erin (September 15, 2021)

 “Angela’s many examples of her pursuit to realize remedies by agencies, boards, and governments demonstrate that achieving success in getting decisions-makers to correct problems or remove barriers is rarely easy, never automatic, and seldom a solo effort, however she shows all of us that it is do-able [and] shows us the way.”
~ Lee (July 29, 2021)

In a year where we have seen a multitude of books tied to disability, and the disability rights movement, come out, Angela stands alone as THE guide book for how to actually make the changes that we need to see in society. . . I strongly recommend this book for any growing advocate from the ADA generation and after. It reminds us that the battles that we fought aren’t easy, and that the work is far from done, while also arming you with the level of analysis and thinking we need as a movement to succeed. . . Pick it up today.
~ Rebecca (October 24, 2021)

“Angela has once again knocked it out of the ballpark with her new book.”
~ Michael (September 27, 2021)

This is an amazing book about passion, patience and perseverance. . . She shares her faith and humor throughout the book as she talks about her journey as an advocate. . . She fought for banning dwarf tossing, improving reach barriers in public facilities and advocating for those with ADHD, just to mention a few.”
~ Lois (September 9, 2021)

Image Credit: Qualityrendersmicrostock from Pixabay

Bonus Book Reviews

“This book gives a peek into Angela’s life, the life of a Little Person, and documents her willingness to jump into the battle to help those who are struggling due to any disability. . . Reading this book gives me hope that one day there will be ‘Equal Access’ for all.”
~ Debby (September 16, 2021)

The encounters of ATMs, parking spaces, and access to public buildings are a few of the giants Angela has had to overcome. . . Angela gives God the credit for making the impossible happen. . . Read this book and know that you too can make a difference in advocating for what is right.”
~ Brenda (September 30, 2021)

We should all be thankful for her grit and tenacity. A book everyone should read!!”
~ Becky (September 27, 2021)

Always An Advocate’ an important book, well written, easy to read, funny at times and above all conveying Angela’s passion for fighting for and defending the rights of disabled people. I certainly recommend it.”
~ Geoff (September 16, 2021)

This book will encourage you to step off the sidelines to become an advocate.”
~ Ava (September 16, 2021)

 “I read the whole book in one sitting. The range of her concerns and actions include not only issues of concern to little people, but those of people of many other disabilities and ages.”
~ Dianne (September  16, 2021)

For information on Angela’s books, blog, and media go to her website at https://angelamuirvanetten.com/books/

Categories
Accessibility

Web Access Mandated for State and Local Governments

Web Design

Every day, people use the web and mobile apps to access public programs and services related to courts, education, emergency information, healthcare, parking, permits, taxes, transit, voting, et al. And every day, accessibility barriers deprive people with disabilities equal access to these services. Common barriers include the following:

  • Poor color contrast makes text unreadable by people with limited vision or color blindness.
  • Use of color cues alone precludes access to information by people who are color-blind or use screen readers to speak the text appearing on a screen.

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  • Lack of text alternatives (“alt text”) on images—pictures, illustrations, and charts—hides the content from people who are blind.
  • No captions on videos fails to communicate the content to people with hearing impairments.
  • Inaccessible online forms may not be fillable by people with disabilities who need labels that screen readers can convey to their users, clear instructions, and error indicators.
  • Mouse-only navigation withholds information from people with disabilities who control their computers and other devices with verbal commands instead of a mouse, trackball, or keyboard.

In effect, an inaccessible website can exclude people just as much as steps at an entrance to a physical location. Just as the Americans with Disabilities Act (ADA) provides for barrier removal of steps, it also sets obligations for barrier removal on websites. In accordance with this requirement, the United States Department of Justice (DOJ) has issued a final rule, under ADA Title II, clarifying the obligations of state and local governments to make their websites and mobile applications accessible to people with disabilities.

Attorney General Merrick B. Garland signed the rule on April 8, 2024 saying:

“This final rule marks the Justice Department’s latest effort to ensure that no person is denied access to government services, programs, or activities because of a disability. By issuing clear and consistent accessibility standards for state and local governments’ digital content, this rule advances the ADA’s promise of equal participation in society for people with disabilities.”

Assistant Attorney General Kristen Clarke of the Civil Rights Division added:

“This rule is truly historic and long overdue as it will help break down barriers that have kept people with disabilities from fully participating in American life. For far too long, people with disabilities have been left behind as we’ve witnessed more services and government activity increasingly move online. This rule is helping to usher us into a new era by bringing an end to the discrimination faced by millions of Americans with vision, hearing, cognitive and manual dexterity disabilities across our country.”

As is customary with sweeping regulatory changes, the effective date for this rule is delayed. State and local governments with a population of 50,000 or more must comply beginning on April 24, 2026; those with a population of less than 50,000, as well as special district governments, must comply beginning on April 26, 2027.

To find out more about the ADA, visit ada.gov or call the DOJ toll-free ADA information line at 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).

Image credit: Mudassar Iqbal from Pixabay

Reference sources:

For more of Angela’s writings, please visit her website for links to her books, blog, and media at https://angelamuirvanetten.com.

Categories
Accessibility

Fed Up With FedEx

FedEx delivery

Normally I would be excited to see a delivery at my door within two days of the order—especially knowing that this delivery was my mobility scooter. But when I turned into the driveway and saw the scooter box in front of the garage door, I was extremely aggravated. There was no way my weight of 73 pounds could budge the 100 pound box, let alone move it out of the way!

Common sense should have told the driver that blocking entry to the garage was a really bad idea. In anticipation of this nonsensical package drop, I had tried to use the shipment tracking number to avoid this outcome. It didn’t work. Even so, I was grateful the package did not trap me inside the garage and prevent me from taking Robert to his kidney dialysis appointment.

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I called the FedEx customer service toll free line to ask for a driver to come and move the package. However, the computerized menu did not have a pick for packages already delivered. After listening to the menu a few times, the closest choice was “something else.” Finally, the computer transferred me to a live person!

Although the customer service representative (CSR) was polite and apologetic, his approach fell far short of any solution. He used the tracking number to identify the station that delivered the package and sent them a message asking for a driver to come and move it. But he refused to give me a direct contact number or email address I could use to follow up with the station in the event nothing happened. At least I pried out of him the street address of the station that delivered the package.

When the package sat in front of my garage for another eight hours, I used this address to locate a direct phone number to speak with a CSR at the station where the package came from. The CSR claimed to have no knowledge of the message sent by the toll free CSR earlier in the day. His action was to call the owner of the station closest to where I live and get his commitment to send a driver to move the package first thing in the morning. This CSR also refused to share the name or phone number of the local station, thus depriving me of direct follow up if the package was not moved in the morning.

So what did I see when I looked first thing the next morning? The scooter package still sitting in front of the garage door! Once again FedEx failed to follow through. So I called a friend who works at FedEx and she located a driver willing to come and move the package. And I’m sure he would have come, but a cousin came by about the same time and offered to not only move the package, but also to assemble the scooter. Naturally, I accepted his offer and cancelled the service offer of my friend’s contact.

Have you fared any better getting a delivery company to correct their mistakes?

For more of Angela’s writings, please visit her website for links to her books, blog, and media at https://angelamuirvanetten.com.

Categories
Medical

Kitchen Table or ICU Decisions?

ICU

As Benjamin Franklin rightly said: “In this world, nothing is certain except death and taxes.” The difference is we know the date for paying taxes, but not the day our Maker will call us to account for how we have lived. Even so, both days will go better with proper planning. Just as it’s advisable to file an accurate and timely tax return, the process of dying can be ameliorated with an advance directive, known in some parts as a living will—a legal document that explains how you want medical decisions about you to be made if you are unable to make the decisions yourself.

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Now that April 15th is taken care of (unless you’re like me and filed a request for an extension), April 16th is the national day set aside annually to address healthcare decisions. The goal is to (1) encourage and empower people to begin or continue conversations about their wishes for care through the end of life, and (2) educate people on the importance of advance care planning. Unlike missing a tax deadline, there’s no penalty if you don’t take action on April 16th, but there’s a clear advantage to observing the day so that healthcare professionals respect and meet your wishes.

Notably, healthcare decisions involve more than end-of-life issues. Anytime a person is incapable of making sound decisions an advance directive is critical for choosing care that matches the choice a person would make for themselves. When a person is unconscious, medical professionals often turn to next of kin to make treatment decisions on issues such as mental health, blood transfusions, and amputations, to name a few.

According to a 2018 National Survey by the Conversation Project®, 92% of Americans say it’s important to discuss their wishes for end-of-life care, but only 32% have had such a conversation. Dr. Susan Nelson suggests that “our delay in having these conversations is because it often seems too early, then, suddenly, we find it is too late.” The Conversation Project® promotes the kitchen table as the place to begin such conversations, not the ICU.

I recently found myself in this position when my husband Robert was struggling to breathe in a hospital Intensive Care Unit (ICU). I was asked to give consent for him to be connected to a ventilator to avoid his lungs from collapsing and then to begin dialysis treatment to clear the fluid from his lungs that his chronic kidney disease was preventing. I hated to make either decision because of the risk and skill needed to successfully intubate someone with his type of dwarfism—Spondyloepiphyseal Dysplasia—and the life sentence to dialysis treatment.

Yet despite my reluctance to make these decisions for Robert, I knew what choices he would make. Thankfully, we had not only had the conversation about our end-of-life care but also had taken the next critical step of formally documenting our decisions with an estate attorney. Robert appointed me as his Health Care Surrogate and signed a Living Will.

So how far along are you with advance care planning?

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Categories
Disability Rights

The History of the 504 Sit-In

SF Sit in
Hundreds of disabled protestors and allies gather in San Francisco’s Civic Center Plaza – Image Credit: The Disability Rights Education and Defense Fund

On April 5, 1977, a group of people with disabilities staged a sit-in protest in San Francisco to demand greater accessibility and accommodations for people with disabilities. This historic protest became known as the “504 Sit-in.” Although there were disability protests and Sit-ins across the country, San Francisco’s was the longest.

The protests were sparked by the government’s failure to implement Section 504 of the Rehabilitation Act of 1973 (Section 504), the first major disability rights legislation. Section 504 prohibited discrimination against people with disabilities in federal programs and activities receiving federal funding.

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Despite Section 504 being signed into law by President Richard Nixon, Section 504 was not enforced for four years. This was in large part due to businesses and organizations lobbying against implementation, arguing that it was burdensome and unfair to expect them to implement accessibility or lose federal funding. 

One of the 504 Sit-in participants Corbett Joan O’Toole shared, “At that time in history, there was simply no access—no right to an education, no public transit. You couldn’t get into a library or city hall, much less a courtroom.” Disabled people wanted to see the government committed to disability inclusion and access. The disabled activists warned that if Joseph A. Califano Jr., who served as the Secretary of Health, Education, and Welfare (HEW) during President Jimmy Carter’s administration, didn’t take action by April 4th, nationwide protests would ensue. 

On April 4th, 1977, after the government did not sign the regulations into law, protests took place all over the country. In San Francisco, over 500 disabled individuals and their allies attended a rally on San Francisco’s Civic Center Plaza. Most of the protests happening across the country ended that day. But after the San Francisco rally, nearly 150 people with disabilities streamed into the HEW Federal Building and over 120 activists occupied the building, and refused to leave until their demands were met, even when threatened with arrest and eviction. 

Government officials attempted to remove the activists from the building by cutting the phone lines and denying them food, water, medicine, and more. But the disabled protestors used sign language to communicate through the windows of the building to work with allied groups to get food, medicine, blankets, and more.  Support came from a wide range of organizations and individuals, including labor unions, religious groups, civil rights activists, and the Black Panthers.

After two weeks of protesting, a group of Sit-in activists journeyed to Washington D.C. to intensify their efforts against Califano. They organized candlelight vigils outside of his residence and attempted to enter his office building by forcefully pushing their wheelchairs against the doors when their request for entry was denied. While in the capitol, Judy Heumann addressed congressional representatives and reporters:

I can tell you that every time you raise issues of ‘separate but equal,’ the outrage of disabled individuals across this country is going to . . . be ignited. There will be more takeovers of buildings until finally maybe you begin to understand our position. We will no longer allow the government to oppress disabled individuals. We want the law enforced.” 

After 28 days of the Sit-in and consistent pressure from the protestors, Califano finally signed Section 504 regulations. This protest also helped pave the way for the Americans with Disabilities Act of 1990 which expanded disability rights protections to the private sector and State and local governments. 

As Kitty Cone shares, the Sit-ins were “the public birth of the disability rights movement. . . For the first time, disability really was looked at as an issue of civil rights rather than an issue of charity and rehabilitation at best, pity at worst.”

Today, the legacy of the 504 Sit-in lives on, as people with disabilities continue to fight for equal access and accommodations in all aspects of society. The protest was a powerful reminder of the importance of standing up for one’s rights and fighting for change, even in the face of adversity. 

This post is a condensed version of a blog post by Maddie Crowley. “Disability History: The 1977 504 Sit-In,” https://disabilityrightsflorida.org/blog/entry/504-sit-in-history. It is republished with permission from the author and Disability Rights Florida.

Categories
Disability Rights

SSA Overpayment Relief

SSA logo

Social Security Administration (SSA) overpayment cases were stressful for beneficiaries and time-consuming for me as a disability advocate. For example, in the course of one year, Linda received several letters from the SSA claiming that she had been overpaid amounts ranging from $9,425 to $18,586. The SSA didn’t explain why the amount for which they claimed repayment kept increasing. Linda was on the verge of a breakdown when SSA sent a letter saying that she wouldn’t receive any benefit payment the next month. Linda had lost one home to Hurricane Frances—she didn’t want to lose her current home to a mortgage foreclosure. Sharon, another beneficiary with insurmountable overpayment SSA letters, was suicidal.

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I worked with both Linda and Sharon—and other beneficiaries—trying to piece together records that might account for the overpayments that racked up when they temporarily returned to work and the SSA continued to make benefit payments. The SSA is notorious for waiting years before sending overpayment letters. In the meantime, the benefit amounts received were spent and records were lost. After spending time with some of these beneficiaries, I found that locating copies of letters—the ones beneficiaries said they sent the SSA reporting the times they returned to work—was a lost cause.

I typically settled on a practical solution and made Requests for Waiver of Overpayment Recovery or a Change in the Repayment Rate. An SSA-contracted benefits consultant was skeptical about the SSA’s willingness to reduce the monthly repayment amount any lower than $75 a month. He marveled when I negotiated $50 per month withholding for Linda and $25 for Sharon.

            Almost 15 years later—under the direction of newly appointed Commissioner of Social Security, Martin O’Malley—the SSA announced that, effective March 25, 2024, it will decrease the default overpayment withholding rate for Social Security beneficiaries to ten percent (or $10, whichever is greater) from 100 percent. The goal is to ensure SSA overpayment policies are fair, equitable, and do not unduly harm anyone. O’Malley described it as “unconscionable that someone would find themselves facing homelessness or unable to pay bills, because Social Security withheld their entire payment for recovery of an overpayment.” (Limited exceptions to this change, such as when an overpayment resulted from fraud.)

The change applies to new overpayments.  If beneficiaries already have an overpayment withholding rate greater than ten percent and want a lower recovery rate, they too should call the SSA at 1-800-772-1213 or their local SSA office to speak with a representative.

Beneficiaries retain the right to appeal the overpayment decision or the amount.  They can ask the SSA to waive collection of the overpayment, if they believe it was not their fault and can’t afford to pay it back.

And O’Malley has brought even more good news. The burden of proof for a clawback of an overpayment will shift from the beneficiary to the SSA! Oh how Linda and Sharon would have benefited from this rule. And other reforms are being considered, such as a statute of limitations on clawbacks.

This post is based on a condensed version of Chapter 19, Social Security Benefits Representation in “ALWAYS AN ADVOCATE[MOU1] : Champions of Change for People with Dwarfism and Disabilities” by Angela Muir Van Etten and a March 29, 2024 announcement by Jeffrey Buckner, Acting Deputy Commissioner for Communications, reducing the Overpayment Recovery Rate to 10 Percent.

Categories
Little People of America

Running for Office

LPA President ave
President Angela with Board member

Election season is in full swing in American politics. When I look back 20 years I am reminded of the time I was persuaded to run for national office. No, not as a representative of the people in the United States, but as a Vice President of Little People of America (LPA). March 31, 2004 was the day I announced my candidacy, one day before the April 1st deadline.

My husband, Robert, completely got my attention when he said I should run for president. I was reluctant to run for any office. It meant shelving any work on our marriage memoir, Pass Me Your Shoes, for more than two years. Also, after six months

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of unemployment, I was finally in the running for two jobs. I couldn’t imagine taking on the LPA presidency at the same time as starting a new job.

I could see the need for an elected officer who would temper passion with patience, value staff and volunteers, work cooperatively as a team member, and promote a fair and equitable process. After much prayer and discussion with Robert, my dilemma about running for president was resolved when Jacob stepped forward as a presidential candidate. But I did put the book on hold and decided to run for VP of membership. Although I had never been on the LPA Executive Committee, I had board experience as parliamentarian, a District 4 proxy, and an administrative assistant during Robert’s two terms as president in the 1980s.

Jacob and I recruited Rachel as a senior vice-presidential candidate who shared our campaign values of respect, integrity, accountability, and inclusiveness. Our motto was, “Vote for people who value people.” We held campaign meetings in online chat sessions. Supporters distributed our flyers at spring regional meetings and we built a campaign website called lpa4people.org. The campaign took off as we posted our platforms, biographies, endorsements, and commentaries. We prepared for a contested election and were surprised when the likely contender announced he would not be running for office.

I received good advice from a former LPA President, Gerald Rasa. He recommended defining, prioritizing, and resolving issues; including people in the process and praising them for their work; and conducting myself with humility. Gerald’s advice hit the mark as I entered a turbulent time in LPA leadership. There were so many issues to resolve! In my two years on the Executive Committee, four different people served in the office of President! I dubbed this as the Presidential relay. I ran the last leg after the board voted me in as President on November 13, 2005.

As President until July 2006, I determined to finish the work the original Executive Committee began in 2004. In pursuit of Solomon’s wisdom, I added his words as part of my email signature paragraph. For example, in February 2006, my 220 outgoing emails closed with this quote:

Pleasant words are a honeycomb,
Sweet to the soul and healing to the bones.
∞ Proverbs 16:24, New American Standard Bible

            LPA primarily runs on volunteer hours. It’s important to support and encourage those willing to serve.

This post is a condensed version of excerpts in Chapter 4, Galvanize the Group and Heal the Breaches and Chapter 7, President Angela: Last Leg of Relay in book three of my memoir trilogy: “ALWAYS AN ADVOCATE: Champions of Change for People with Dwarfism and Disabilities,” https://angelamuirvanetten.com/always-an-advocate/

Categories
FAQs

What’s It Like To Be Little?

ICU wall phone

Goodreads, the world’s largest site for readers and book recommendations, was a natural place for me to post details on my dwarfism memoir trilogy. In the Ask the Author section a self-professed genuinely curious person posed the question, What’s It Like To Be Little? She prefaced her query with “You don’t have to answer this if you don’t want to because I don’t want to be offensive.”

Even though I didn’t take offense, I worked hard not to cause offense with my answer. I thought it was an odd question given that my writings discuss what life is like for a Little Person and she wrote her question on

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a web page which made this clear. So I politely said: your curiosity which inspired the question is what prompted me to write my memoir. The best way for you to find out what it’s like to be little is to read one or more of the books in my dwarfism trilogy. I put the onus back on the questioner to find out what it’s like.

Typically I see my days playing out as for a person of any size. That’s because my environment has been modified so that I can function independently and interact with people who are accustomed to seeing me. I can reach almost everything in my custom built home, drive  a modified vehicle, and mostly go to places where people know me.

But this month has been totally different. For three weeks in March my husband Robert has been in the Emergency Room, Intensive and Progressive Care Hospital Units, and an Acute Care Rehabilitation Hospital. This experience has reminded me that being little is distinctive.

It starts in the parking lot where I drive the entire lot looking for a disabled space with an access aisle on which to lower the ramp of my Wheelchair Accessible Van. It continues when I proffer my photo ID card to hospital security and need help to get it scanned. Speaking up when someone jumps the line can cause an angry response. And ICU visitor access is delayed while I find someone to reach the wall phone to request entry.

Communicating with medical personnel is challenging when they stand too close and talk over the top of me. I had to ask the ICU critical care doctor pressing me for consent to intubate Robert to talk to me face to face. He willingly came down to my level—first by crouching and then by sitting on a chair.

Watching Robert in a hospital bed that could not be lowered enough for me to greet him with a kiss or help feed him his meals was frustrating for both of us. But in the rehabilitation unit they located a bed that lowers enough for me to sit on the bed and reach Robert.

Successful people with dwarfism are adept at requesting accommodations that level the playing field and advocating for acceptance and environmental changes.

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Categories
Dignity

Florida Law Against Dwarf Tossing Defended

scale

Despite being called one of the ten worst inventions of the millennium—alongside the Spanish Inquisition, advertising, and nuclear war—dwarf tossing threatened to return to Florida in 2001. Dave the Dwarf, a Tampa radio personality, filed a lawsuit asking a federal court not to enforce the 1989 Florida law that banned dwarf tossing in licensed establishments.

The lawsuit claimed that the law was unconstitutional and irrelevant to any valid public purpose. The plaintiff pleaded the right to start a dwarf-tossing business. The radio station used the litigation to launch a successful media stunt and was shrewd

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enough to pit Little People of America (LPA) against Dave the Dwarf even though the named defendants in the lawsuit were the Florida governor and Division of Alcoholic, Beverages and Tobacco. The station titillated its audience by negatively portraying Dave as a piece of luggage to be tossed and LPA as a militant group interfering with his right to work.

Although the lawsuit was dismissed in February 2002, there was no hearing or ruling on the constitutionality of the law. Rather, the judge found he had no jurisdiction to hear the case because the agency rules to enforce the dwarf-tossing law had been repealed. As a result, the radio station planned a dwarf-tossing event. LPA in Florida resisted exploitive activity reminiscent of circus sideshows and put pressure on the state to publish enforcement rules before the event.

Meanwhile, John Stossel’s “Give Me a Break” segment on ABC’s 20/20 program aired on March 8, 2002. My husband and I naively believed that Stossel would fairly present both sides of the dwarf-tossing debate. He did not. After watching the 20/20 segment, I was so incensed that I sat up until the early hours of the morning writing a response called, “John Stossel Compromises Dwarfs in Name of Freedom.”

People encouraged us to keep fighting for the right thing and stand up for our beliefs. Barbara Walters—an acclaimed broadcast journalist—won the praise of many viewers when she nailed Stossel’s libertarian view by comparing the dwarf-tossing law to society’s ban on suicide, prostitution, and drug dealing.

Emboldened by the Stossel report and the judge’s dismissal of the lawsuit, the Tampa radio station planned a dwarf-tossing event for April 5, 2002. The Florida Division of Alcoholic Beverages and Tobacco responded to my complaint about the planned event on LPA’s behalf and warned the bar that dwarf tossing violated Florida law.

The bravado ended when the radio station cancelled the dwarf-tossing contest. But the DJ was livid and threatened to sue the state of Florida again. Thankfully, his plan was stymied when the Florida Department of Business and Professional Regulation published a Notice of Proposed Rulemaking that became effective on August 21, 2002. The penalties for violating the dwarf-tossing law included license revocation or suspension, a civil fine not to exceed $1,000, or both.

Image credit: Clker-Free-Vector-Images from Pixabay

This post is a condensed version of Chapter 12, Give Me A Break in “ALWAYS AN ADVOCATE: Champions of Change for People with Dwarfism and Disabilities” by Angela Muir Van Etten, https://angelamuirvanetten.com/books/

Categories
Transportation

Relief In Sight for Anguished Airline Passengers with Wheelchairs

cry

More than 10,000 wheelchairs and other mobility devices are mishandled or damaged every year during air travel! The United States Access Board is a reliable source for this appalling statistic. Tears, injuries, missed vacations and events, and irreparable harm cannot be compensated with apologies, loaner wheelchairs, delayed and inadequate repairs, or flight credits. So finally after years of intensive advocacy by disabled travelers and disability organizations, relief is in sight.

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On February 28, 2024, the U.S. Department of Transportation (DOT) issued a Notice of Proposed Rulemaking (NPRM) to strengthen 14 CFR Part 382, the rule implementing the Air Carrier Access Act (ACAA). The safety and dignity of passengers whose mobility depends on wheelchairs and scooters is proposed in the following rule provisions:

  • Mandating annual, hands-on training for airline staff and contractors who (1) physically assist passengers with transfers to and from aircraft seats, aisle chairs, and personal wheelchairs, and (2) handle passengers’ wheelchairs.
  • Outlining actions that airlines must take to protect passengers when a wheelchair is damaged during transport.
  • Allowing passengers to choose the company that will repair or replace their wheelchair if it’s mishandled with the airline covering the costs.
  • Clarifying that (1) airlines must provide prompt, safe, and dignified assistance to all passengers with disabilities; and (2) damaging or delaying the return of a wheelchair is an automatic violation of the ACAA.
  • Making it easier for DOT to hold airlines accountable for failing passengers who use a wheelchair.

Comments on the Notice of Proposed Rulemaking must be received within 60 days of the date it is published in the Federal Register (publication is imminent at https://www.federalregister.gov). Comments can be filed on www.regulations.gov, giving the docket number DOT-OST-2022-0144, the Regulatory Identification Number (RIN 2105-AF14), and agency name i.e. the U.S. Department of Transportation.

If you’re perturbed that the NPRM doesn’t go far enough, remember that regulations must stay within the boundary of the statute which authorizes them. So this is a good time to also promote passage of the Air Carrier Access Amendments Act of 2023 (H.R. 1267 and S.545) which U.S. Representative James Langevin has introduced every year since 2015. The bill which has yet to gain traction in the United States House or Senate would do the following for airline passengers with disabilities:

  • Expand protections and require airlines to meet minimum accessibility standards for safe and effective boarding and deplaning, seating accommodations, accessible lavatories, and stowage for wheelchairs and assistive devices.
  • Require the DOT to prescribe regulations setting minimum accessibility standards for new and existing aircraft, airport facilities, websites, and kiosks.
  • Establish a procedure for filing disability-related discrimination complaints with the DOT.
  • Assist passengers through a toll-free hotline or other electronic method.
  • Authorize the Department of Justice (DOJ) and aggrieved passengers to bring civil actions for discrimination against an air carrier.
  • Mandate the issuance of fines to airlines that violate the laws protecting people with disabilities in air travel, and to refer patterns of discrimination to the DOJ.

Want relief? Submit comments and get your congressional representatives to support the ACAA Amendments.

Photo credit: Markus Kammermann from Pixabay

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