Categories
Accessibility Medical

Tackling Inaccessible Medical Equipment

Cornea Diagnostic Equipment
Cornea Scanner

In 2020, I had eye surgeries to remove cataracts, implant intraocular lenses, and remove scar tissue that developed behind each implant. I enjoyed throwing out my old contact lenses and donating my eye glasses to charity. But the inaccessible medical equipment challenged my independence.

After 45 years of regular eye doctor visits, I was accustomed to being unable to reach ophthalmic diagnostic equipment. Typically, I gained the extra inches needed by stepping up onto a phone book. However, this simple solution was unavailable during my 12 pre- and post-op visits. Besides, who has phone books anymore?

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I rejected the step stool staff offered explaining that my knees don’t bend and I couldn’t step onto it. Not ready to give up my independence, I also vetoed staff lifting me onto the stool. I chose to stand on reams of copy paper to gain additional height. Success. What I didn’t know was that we weren’t done.

Next was the cornea scanner. But copy paper wasn’t enough to elevate me to this machine and there was no escaping a stool. Yet I still insisted on accessing the equipment without being lifted. Fearing my fall, staff hovered close by as I used reams of copy paper to create a small step next to the stool and from there swing my leg up onto the stool. Independence maintained.

A couple of months later, I was challenged by an Ophthalmic Yag Laser System at the outpatient surgery center. The equipment accomplished two things: removing the unwanted membrane behind my lens implants and infringing on my independent access. None of my prior strategies got me high enough. I had no choice but to allow the surgeon to lift me onto a chair. But before doing so, I checked if he had a back problem and disclosed my weight. He assured me that he lifted weights way heavier than me in the gym.

Laser Surgery Machine
Laser Surgery Machine

After the procedure, I kicked into advocacy mode. Not everyone has a surgeon who can lift weights heavier than their patients. And what about wheelchair users who can’t stand on the floor let alone a chair? Because the surgeon has a financial interest in the surgery center, I put him on notice that I would be calling on him in the future to be pro-active in ordering accessible medical equipment. Documentation with photos, laid the groundwork for my communication with the manufacturer.

I later learned that the Architectural and Transportation Barriers Compliance Board had issued technical criteria for medical diagnostic equipment (MDE) to be accessible to, and independently usable by, patients with disabilities, to the maximum extent possible. Although the MDE Appendix to 36 CFR Part 1195  has been effective since February 8, 2017, it cannot be enforced because authorities like the United States Departments of Justice (DOJ) and Health and Human Services (HHS) have not adopted the MDE Standards as mandatory requirements for entities subject to their jurisdiction.

Does anyone hear the call to advocate for making accessible MDE mandatory? What’s your experience with MDE?

For additional reading, see Standards for Accessible MDE. A Rule by the Access Board January 9, 2017, accessed on April 15, 2021. https://www.federalregister.gov/documents/2017/01/09/2016-31186/standards-for-accessible-medical-diagnostic-equipment and “Access To Medical Care For Individuals With Mobility Disabilities.” United States DOJ and HHS 2010, accessed on April 15, 2021.  https://www.ada.gov/medcare_mobility_ta/medcare_ta.htm.

Categories
Accessibility

ADA Compliance Challenge Continues

Cleveland Clinic Counter

January 26, 1992 is an often overlooked date in the 30-year life of the Americans with Disabilities Act (ADA). Although July 26, 1990 deservedly receives most of the fanfare for this disability civil rights law, January 26th is the date when the ADA went into effect. In other words, no-one was held accountable for ADA violations for 18 months after the law was passed. This delay was designed to allow for public education on ADA’s nondiscrimination mandate in private employment practices, state and local governments, public accommodations, and telecommunications. So how successful was that initial public education period? Let’s take a look at public accommodations for this assessment.

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For the most part, ADA compliance in public accommodations has been a contentious process of people with disabilities giving notice of a public access violation and the owner or lessee complaining that they didn’t know there was a problem. Believe it or not, this is still happening 28.5 years after the ADA went into effect! Ignorance of the law is never a good excuse and, in these cases, deserves no extension of time to put things right. If this sounds harsh, remember disability access is only required in new construction, if alterations are made, and when readily achievable in existing facilities.    

People with dwarfism and disabilities have a long way to go before achieving equal access in public buildings and facilities. There are so many reminders of how much work remains to be done:

  • A medical facility, opened in 2020, installed a patient reception service desk that impedes communication between the patient and customer service representative. My attempt to walk behind the desk for eye-to-eye contact was blocked as a security violation
  • A restaurant service counter installed at an accessible height is loaded up with equipment and service is delivered at a counter so high the server and a customer of short stature or wheelchair user can’t see one another. When confronted, management denied any ADA violation 
  • A once accessible entrance door into an office building was made inaccessible when the glass door was replaced with hurricane glass making it too heavy to open
  • Bathrooms in a newly renovated building have inaccessible faucets and a door knob instead of a handle
  • Staircases have useless or missing handrails
  • Trains, taxis and ride share services often cannot be boarded
  • Poor elevator maintenance or no elevator at all
  • Inability to move around in a store due to blocked aisles or inaccessible paths of travel
  • Car rental establishments refusing to allow use of pedal extensions
  • Service animals are refused admission  
  • And so much more

As discouraging as this list appears, it’s important to remember how far we have come in the last 30 years. Equal access in public places is more prevalent and, where absent, is enforceable. The challenge is for people with dwarfism and other disabilities to claim our rightful place in society and be ready to monitor and demand enforcement of the ADA when it is denied.

Are you ready to challenge ADA public access violations?

For more of my writings, go to https://angelamuirvanetten.com where you can subscribe to my weekly blog, find several retail links to my book—“Pass Me Your Shoes”—and anticipate the summer 2021 publication of book III—Always An Advocate—in my dwarfism trilogy.

Categories
Accessibility

“Accessible” Public Bathroom Absurdities

One Eye View

National Absurdity Day recalls some of the entirely off the wall things in our lives. So this November 20th my mind immediately jumps to my collection of absurd “accessible” public bathroom photos. So sit back and enjoy these crazy pictures I have accumulated in my travels over the years.

And when you see me in some of these photos, consider what the other bathroom user was thinking when I asked them to take these zany pics of me with a bathroom backdrop instead of the typical seascapes, mountains and other iconic vistas.

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Bathroom comode
No thanks, I’d rather do this solo.
Bathroom absurdity
Let’s install the toilet paper above her head so as not to mess with the tiles.
Bathroom absurdity
What? The toilet flush on top of the tank!
Bathroom absurdity
Useless elevated soap dispenser.
Bathroom absurdity
Insane paper towel placement
Bathroom absurdity
Insane paper towel placement
Bathroom absurdity
Relax, I’m only spitting into the toilet bowl. I don’t dip the tooth brush.
Bathroom absurdity
You’re kidding right? The shower control is above the shower head and a step to get in.

The silver lining is that not all these absurdities appeared in the same bathroom!

Bathroom absurdity
And be sure not to judge a book by it’s cover. In this graffiti ridden bathroom everything was accessible, even the mirror! And remember 1 Samuel 16:7, “God does not see as man sees, since man looks at the outward appearance, but the Lord looks at the heart.” New American Standard Bible.

I’d love to see any crazy bathroom pics you have in your album. Surely I’m not the only one absurd enough to document the ridiculous!

This post was inspired by my book,Pass Me Your Shoes: A Couple with Dwarfism Navigates Life’s Detours with Love and Faith, which sells at Amazon, Barnes and Noble, Books a Million and other retailers.

Categories
Accessibility

Marketing to People with Disabilities

Businesses spend billions to attract customers with marketing, advertising, decorating, and mood enhancers. But how many dollars are spent attracting 20% of the marketplace, the last frontier, the people with disabilities? Whatever the amount, it’s not enough. More is needed to open doors for people with disabilities excluded from shopping in stores, eating in restaurants, sleeping in hotel rooms, going to the theater, etc. Poor disability parking and curb cuts; impossible to open entrance doors; untrained sales staff; out-of-reach facilities; blocked aisles; and inaccessible bathrooms all add up to lost business and potential lawsuits under the Americans with Disabilities Act.

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Businesses can stop discriminating and start improving their bottom line by understanding the questions people with disabilities ask when choosing where to take their business. It boils down to four things—the invitation, the welcome, the comfort level, and the satisfaction.

This invitation doesn’t come in the mail. It’s an assessment people with disabilities make in the parking lot with questions like the following: Is there any disability parking and how far is it from the entrance? Is there a curb cut onto the sidewalk and how close is it to the door? Can I open the door or is there enough customer traffic that I can count on another customer to open a heavy door for me?

The welcome doesn’t demand red carpet treatment, but calls for the same service offered to others. Unwelcome service occurs when (1) a customer is ignored because of the assumption they are not a buyer; (2) customer service representatives—hidden behind high counters out of sight, sound, or reach—don’t even see the person with a disability; and (3) places designed with a low counter fail to assign staff to work that station or use it for their own equipment. And what better welcome than to see people with disabilities providing service to customers.

The comfort level of people with disabilities involves accessible seating and bathrooms, for example. The ability to drink anything depends on an accessible bathroom and the wisdom of eating anything after going to the bathroom depends on the ability to reach the soap and water. Comfortable seating often determines whether I will return to a restaurant. I need to sit at a table instead of a booth so I can adjust the distance of my chair from the table. I need staff to treat me as an adult and not offer me a child’s menu or booster seat. My palate demands more than chicken fingers or hotdogs and my 40 inches in height does not indicate child size dimensions. 

Satisfaction is achieved when customers are able to move around the store, reach and pay for selected merchandise, and use necessary facilities. People with disabilities often choose not to return to a business when payment options are inaccessible, display racks block the path of travel, carry bags are out of reach, and hotel beds require mountain climbing skills. 

Marketing to people with disabilities makes good business sense.

Look for the October release of my book—PASS ME YOUR SHOES: A Couple with Dwarfism Navigates Life’s Detours with Love and Faith—which discusses what happens when God intervenes in a marriage complicated by dishonesty, dwarfism, discord, and discrimination.